USU - The Knowledge Business Company

Founded in 1977, USU offers the strategies, consulting, software solutions and services necessary for achieving a comprehensive integration of its knowledge and experience into customer business workflows and applications.

Our solutions for knowledge-based service management

Service processes (workflows) are complex and knowledge-intensive – whether in technical support, IT operations, call and service centers or other areas. The intelligent provision of information along the entire service-delivery chain is mission-critical. For this reason, it's at the interface between business and IT where USU, with its software and consulting services, concentrates on knowledge-based service management.

• With its Valuemation product line, USU offers a top-quality portfolio for knowledge-based service management, the merits of which have been recognized by leading market analysts around the world – all from one single, reliable source. What's more, this modular suite also fully supports the industry standard ITIL®. The USU Group's products in this sector are complemented and enhanced by the SmartTrack license management solution from Aspera GmbH, the ZIS product family for systems management from LeuTek GmbH as well as the myCMDB software from OMEGA Software GmbH . USU Consulting offers top-notch strategy consulting for IT service management.
• With USU KnowledgeCenter technology, customers can activate and leverage all the knowledge resources within their organizations. This system application bundles all the various communications and information channels on one central platform. With the support of intelligent knowledge bases from USU, call and service centers provide accurate, individualized answers to over 25 million inquiries per year.
• By developing and maintaining complex, customer-specific applications, USU experts in the area of Business Solutions can combine user-requested features, sector-specific knowledge and technological expertise to create individual, customized solutions. Achieving process and system integration and implementing knowledge portals and employee portals are some of USU's other well-established and proven core competencies.

Our solutions are testimony to the great competency of USU employees, our vast experience gained from successful projects and our knowledge of the processes and structures used in service organizations. Through joint ventures and alliances with well-known technology, sales and project partners, we're expanding our portfolio in order to continue to best meet your individual needs in the future.

For additional information on our company and its products, please go to www.usu.de