USU Consulting GmbH

Service Management - The Right Way

Strategy – Organization – Processes – Tools – Training

USU Consulting is a consulting firm specializing in IT service management (ITSM). With our own special, multifaceted approach called get service management, developed over many years and successfully applied in numerous projects, USU Consulting supports its customers in devising ITSM strategies and systems, creates models for operational deployment of ITSM processes and assists customers during system implementation and optimization.

The focus of our get service management approach is on creating IT organizations that are wholly service-oriented and offer well-integrated services. With our help, IT departments are transformed into proactive service-provision organizations, allowing them to make significant contributions to increasing added value.

In fact, our get service management approach adds value by doing the following:

• Streamlining IT departments by optimizing their value-added chains, with definite, verifiable benefits.
• Keeping the demand for and supply of IT services clearly separated
• Enabling easier resource-related decisions: make, buy or outsource
• Improving quality, time-to-market, productivity, unit prices, etc.
• Reducing complexity for customers
• Creating a service-oriented IT department by full, integrated application of the ITSM approach
• Providing an efficient approach proven to work well in actual practice

For additional information on our company and its products, please go to www.usuconsulting.com