About USU World

USU World is the international conference for customers and partners of the USU Group as well as other interested persons. The topics to be presented include keynote addresses and practice-oriented presentations on current trends, strategies and successful solutions for deploying knowledge-based service management.

We'll present you new approaches and strategies and also show you how they are successfully put into practice. Customer presentations will give you insights into successful solutions. And, you'll find out how well-known companies have been meeting these service challenges. In the conference agenda , you'll find details on the presentations and speakers.

During our User Forum, you'll get a look at how the USU solutions that you are now using are being further developed. You'll also be able to discuss your needs with other specialists and the USU Product Management team. At our trade exhibition, you'll also have an opportunity to get specific information about new solutions and discuss your questions and concerns with experts.

In workshops before the start of the conference itself, you'll be able to increase the depth and breadth of your knowledge in key areas. This year's workshop topics are service portfolio management, software license management and change management. Then, on the day after the conference has ended, we'll offer users an opportunity to participate in product training courses.

An evening event open to all participants tops off the attractive conference agenda. You'll find detailed information on the presentations and speakers, the workshops and training courses, the evening event and associated social events in the "Agenda" section .

By registering to attend by means of our online registration form on or before March 31, you'll be able to benefit from our "early-bird" discount.

Target Group

Our conference program is especially intended for managers and specialists in IT service provision and from customer-oriented service organizations, including the following:

• Top-level enterprise managers in charge of IT and service
• Managers in charge of IT areas and departments
• Those in charge of IT and service-strategy development
• Specialists and IT project managers in the areas of IT asset and license management, IT controlling, IT planning, IT purchasing and data-center management
• Supervisors and experts in call/service centers offering service to internal and external customers
• Supervisors and experts in municipal service areas (providing information to the public)
• Internal and external consultants in knowledge-based IT/service management
• Product, technology, consulting and sales partners of the USU Group
• Supervisors and members from IT/service organizations
• Representatives from industry journals and the press