2nd Conference Day

As of 8:30 AM

Invitation to have breakfast at the Neckar Forum in Esslingen (conference location for USU World 2012)

9:30 – 10:00 AM

Keynote address: "Knowledge-based Service Management - The Portfolio Strategy at USU Software AG"
Bernhard Oberschmidt, spokesperson for the Board of Management – USU Software AG & USU AG

10:00 AM

IT & Service Lifecycle Management
(with simultaneous G/E interpretation)

Welcoming remarks and opening of the series of presentations 
Sven Wilms, Board of Management – Valuemation Division, USU AG

Service Portals

Welcoming remarks and opening of the series of presentations
Klaus Bader, Board of Management – Business Solutions Division, USU AG

USU KnowledgeCenter & Knowledge Management

Welcoming remarks and opening of the series of presentations 
Gerald Lamatsch, Board of Management – USU KnowledgeCenter Division, USU AG

10:05 – 10:35 AM

„Implementing an e-Shop for Service Request Management"
Marc Andrey, Head of User Service Center& Chantal Obergsell, Project Manager Corporate Applications – Baloise Holding AG, Basel

„No More Growth, Please! - Case Study on the Functional Extension of a Monolithic Application with Service-Oriented Architectures“
Christoph Rüter, Head of Division Information Technology, and Martin Reska, Project Manager –Federal Office of Justice, Bonn

„Experiences with Knowledge Bases in Municipal Service in the Era of D115“
Marko Hoffmann, Specialized services for municipalities & public relations – County Council of Pinneberg, Germany

10:35 – 11:00 AM

„Valuemation 4.3: Highlights Release Management, Integration of ZIS-System into Valuemation, New Features of the CMDB“
Peter Stanjeck, Director – Valuemation Division, USU AG

„Managing Integration Diversity at Infineon Technologies with a best-of-breed approach“
Gerhard Ritter, Projektmanager – Infineon Technologies AG, Klagenfurt

„Knowledge Management – How is the Market developing?“
Gerald Lamatsch, Board of Management – USU KnowledgeCenter Division, USU AG

11:00 AM

Coffee break in the foyer with an opportunity to network with other participants
A visit to the trade exhibition and the demonstration areas – information on and insights into sector-relevant solutions from the USU Group and its event partners, presentation of individual customer solutions and one-on-one meetings

11:30 AM – 12:15 PM

Best Practices with Live Presentations:
• Release Management
• Service Request Management: Defining and Structuring a Shopping Cart in Valuemation
• Contract & License Management (demonstration featuring live integration with Aspera SmartTrack)
Elisabeth Ickelheimer, Solution Architect, Frank Zdunek, Solution Architect; and Torsten Watzel, Chief Strategist – USU AG

„Providing Comprehensive, Integrated Service to Accommodate Complex Business Processes and a Mixed IT Environment - Achieving Customer-Oriented Process Integration by Using an ESB and a Portal“
Georg Mersmann, Head of IT, and Rudolf Riegauf, Head of Quality and Process Management – Soennecken eG, Overath

„Customer Experiences and Projects in 2011 – The Most Important Usage Trends“
Sven Kolb, Business Unit Manager – USU KnowledgeCenter Division, USU AG

12:15 – 1:00 PM

„New Product Line: Service Intelligence“
Service Intelligence live
Peter Stanjeck, Director & Uwe Klasing, Executive Solution Architect – USU AG

„A Good Portal Is a Butler – And a Stalker (Speech in English)“
Bryan Cheung, CEO – Liferay Inc., Los Angeles/USA

„USU is revolutionizing knowledge management in service provision: Innovations in USU KnowledgeCenter”
Harald Huber, Chief Technology Officer – Product Management USU KnowledgeCenter, USU AG

1:00 PM

Lunch in the foyer with an opportunity to network with other participants
A visit to the trade exhibition and the demonstration areas – information on and insights into sector-relevant solutions from the USU Group and its event partners, presentation of individual customer solutions and one-on-one meetings

2:00 – 3:30 PM

Valuemation User Forum

Workings Session 1: Designing and Implementing Processes with the Business Process Manager
Led and moderated by:
Elisabeth Ickelheimer, Solution Architect – USU AG

Working Session 2: Structuring, Integrating and Using Dashboards
Led and moderated by:
Florian Obenland, Solution Architect – USU AG

Working Session 3 Portals

Hands-on: Creating an employee portal in only one hour.
Interactive Workshop
Andreas Firnau, Senior Product Manager / Senior Consultant – USU AG

USU KnowledgeCenter User Forum

Working Session 4: Structuring, Integrating and Using Dialog Trees: Customer Requirements for Strategic Further Development of Dialog Trees (concept/modeling, features, development planning, discussion) Led and moderated by:
Harald Huber, Chief Technology Officer – Product Management USU KnowledgeCenter, USU AG

Working Session 5: Report Server: Live Demonstration, Presentation of Complex Evaluations for Monitoring and Controlling Service Centers Led and moderated by:
Sebastian Grunwald, Technischer Product Manager, USU KnowledgeCenter – USU AG

3:30 – 4:00 PM

Coffee break in the foyer with an opportunity to network with other participants
A visit to the trade exhibition and the demonstration areas – information on and insights into sector-relevant solutions from the USU Group and its event partners, presentation of individual customer solutions and one-on-one meetings

As of 4:00 PM

End of USU World 2012